Privacy Policy

DRIP Automotive Co. (“DRIP”, “we”, “us”) is an automotive protection and detailing business with studios on the Gold Coast and in Townsville, Queensland.

• Gold Coast: 68 Davenport Street, Southport QLD 4215 — 0439 053 998
• Townsville: 1/13 Yarrowee St, Currajong QLD 4812 — 0458 379 671

You can also reach us through our contact page.

Information you give us. When you send an enquiry, request a quote, use one of our price calculators or join our mailing list, we collect the details you enter. This can include your name, email address, phone number, vehicle details, the service you are interested in and any message you write.

Information collected automatically. When you use the website we and our advertising and analytics providers automatically collect information such as the pages you visit, your device and browser type, your approximate location (based on your IP address), the website that referred you, ad click identifiers (for example a Google or Facebook click ID) and campaign details in the link you followed (such as UTM parameters).

Our website uses cookies, pixels and similar technologies, including:

• Google Analytics — to understand how visitors use the site.
• Google Ads — to measure our advertising and record when an ad leads to an enquiry or a call.
• Meta pixel (Facebook and Instagram) — to measure our advertising and record enquiries.

We use these for analytics, ad measurement, conversion tracking and remarketing (showing our ads to people who have visited our website). Google and Meta may receive information about your visit and may store and process it outside Australia, including in the United States. Their own privacy policies govern how they use that information.

We use personal information to:

• respond to your enquiries and prepare quotes;
• book and provide our services;
• keep business records; and
• understand and improve our website and advertising.

Enquiry details are stored in our own systems and business records, including Google Sheets. We take reasonable steps to protect personal information from misuse, loss and unauthorised access.

We do not sell your personal information.

• Block or delete cookies in your browser settings.
• Manage Google ad personalisation at adssettings.google.com.
• Opt out of Google Analytics with the Google Analytics opt-out browser add-on.
• Manage Facebook and Instagram ad preferences at facebook.com/adpreferences.
• Unsubscribe from our emails at any time using the link in the email or by contacting us.

You can ask to see or correct the personal information we hold about you, or make a privacy complaint, by contacting us or calling either studio. We will respond within a reasonable time.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We may update this policy from time to time. The latest version will always be on this page.